Shipping policy
Delivery Information
Free Delivery
In order to provide the best service, we provide Free Delivery to the UK & The Rest of the World.
Delivery to Non-Mainland UK, Remote UK Areas and BFPO Addresses
Free Delivery
Ireland Delivery
Free Delivery
For deliveries into Ireland, you will be designated as the importer of record for this sale, and liable for any taxes, duties and fees on this sale. However, we have calculated these costs and enabled you to make a pre-payment and will pay these sums on your behalf to the relevant authorities via its logistics partner. By placing this order, you grant us the authority to transact the import on behalf of yourself and to pay the relevant taxes, duties and fess on your behalf. This means you will not face any unexpected charges upon receipt of the goods.
We will request information from you during checkout the ensure smooth delivery, please make sure to provide a valid phone number and if you are a business an EU VAT number and EORI number.
European Delivery
European Delivery Destinations
As well as UK deliveries, we also deliver to a wide range of European countries. The full list is as follows: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.
European Delivery Charges
Free Delivery
For deliveries into EU countries, you will be designated as the importer of record for this sale, and liable for any taxes, duties and fees on this sale. However, we have calculated these costs and enabled you to make a pre-payment and will pay these sums on your behalf to the relevant authorities via its logistics partner. By placing this order, you grant us the authority to transact the import on behalf of yourself and to pay the relevant taxes, duties and fess on your behalf. This means you will not face any unexpected charges upon receipt of the goods.
We are working hard with couriers to avoid delays at port after the UK leaves the EU on January 1st, but please order in plenty of time in case of delays. We will request information from you during checkout the ensure smooth delivery, please make sure to provide a valid phone number and if you are a business an EU VAT number and EORI number.
Rest of World Delivery
Free Delivery
For Australia, Canada, Dubai, New Zealand, South Africa, Thailand, United States of America, delivery costs are as follows:
Please be aware that local taxes may apply at point of delivery.
Order Grouping
If you need to place multiple orders going to the same address, our system will automatically group these orders for you and remove/reduce (as appropriate) the delivery charge on orders placed after your initial order. To make use of this system, please place your additional orders as soon as possible as subsequent orders can only be grouped together if the garments on your initial order have not yet been picked by our warehouse.
Collection
We currently do not provide a collection service.
Delivery Times
Standard dispatch for all orders is 5 working days, however at peak times the dispatch time can be longer.
An estimated delivery date will be displayed when you process your order.
After Dispatch
Your Delivery
Deliveries are usually made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses. We will notify you by e-mail when your order is dispatched. You can check the delivery status by logging into your account on the website on the link you receive with your order.
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.
Returns and Cancellations
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time.
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Club Muntaner reserves the right to charge restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Returns
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact@muntaner.store. Please return any faulty goods to us within 30 days of receipt for investigation.
Before placing your order, please be careful to check product size information. On every product there is accurate sizing information for that item under the product description.
This will give you the information you need to make a decision on the sizes you wish to order that product in. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.
Any Other Questions?
If you have any other delivery related questions, simply email contact@muntaner.storel who will be happy to answer any questions you have.